Privacy Policy

At Induare Agro, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit induareagro.com, contact us, or purchase our plants, seeds, tissue culture products, and other agricultural products.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you use our website, contact us, or place an order.

Personal Information

Depending on how you interact with our website, we may collect:

Full name
Email address
Telephone or WhatsApp number
Billing address
Shipping address
City, state/province, postal code, and country
Order and purchase information
Product inquiries
Information provided through contact forms or messages
Information required for shipping and international export documentation
Information required for customs, quarantine, phytosanitary, or other regulatory requirements

We only collect information that is reasonably necessary to provide our products and services, process orders, communicate with customers, and fulfill legal or regulatory requirements.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of visits
Referring website
Approximate location based on technical information
Website usage and interaction data

This information may be collected through cookies, analytics services, server logs, and similar technologies.

2. How We Use Your Information

Induare Agro may use your personal information for the following purposes:

Processing and fulfilling orders
Managing payments
Arranging shipping and delivery
Preparing export and shipping documentation
Communicating with you regarding your orders
Responding to inquiries and customer support requests
Communicating through email, WhatsApp, or other communication channels when appropriate
Processing international shipments
Complying with customs, quarantine, phytosanitary, and other applicable requirements
Improving our website, products, and services
Understanding website traffic and visitor behavior
Detecting and preventing fraud, abuse, or unauthorized activity
Maintaining business and transaction records
Complying with applicable laws and regulations

We do not use your personal information for purposes unrelated to our business activities unless permitted by applicable law or with your consent where required.

3. WooCommerce and Online Orders

Our website uses WooCommerce to provide online shopping and order management functionality.

When you place an order through our website, WooCommerce may process and store information necessary to complete your transaction, including your name, email address, billing and shipping address, telephone number, order details, and other information required to process the order.

This information allows us to:

Process your order
Provide order confirmations
Manage customer accounts where applicable
Fulfill and ship your order
Provide customer support
Maintain transaction records

The specific information collected may depend on the checkout settings, payment methods, shipping services, and other plugins or extensions installed on our website.

4. Payment Processing and PayPal

Our website may use PayPal as a payment service provider.

When you choose PayPal as your payment method, certain information required to process or support the transaction may be shared with PayPal. This may include information such as your name, email address, billing information, shipping information, order amount, and transaction-related information.

Payment information is processed according to PayPal’s own privacy policies and terms.

Induare Agro does not intentionally collect or store your complete PayPal login credentials or payment card details.

PayPal may independently collect and process personal information for purposes such as payment processing, fraud prevention, security, dispute resolution, and compliance with applicable laws.

For more information, please review PayPal’s Privacy Statement.

5. Google Analytics

We use Google Analytics to understand how visitors use our website and to improve our website, products, and services.

Google Analytics may collect information such as:

Pages visited
Time spent on pages
Browser and device information
General geographic information
Website interactions
Referring sources
Other usage and technical information

Google Analytics may use cookies and similar technologies to distinguish visitors and measure website usage.

The information collected through Google Analytics is primarily used for statistical and analytical purposes, such as understanding website traffic, visitor behavior, and website performance.

You may be able to control cookies through your browser settings or other available privacy controls.

6. Google Search Console

We use Google Search Console to monitor and improve the presence and performance of our website in Google Search.

Search Console provides information about how our website appears in Google Search, including search queries, impressions, clicks, indexing status, and technical issues affecting the website.

Search Console is primarily used by Induare Agro for website administration, search engine optimization, indexing, and technical monitoring.

7. WhatsApp and Customer Communication

We may use WhatsApp as a communication channel for customer inquiries, order discussions, product availability, shipping information, and customer support.

If you contact us through WhatsApp, we may receive and process information that you provide, including your name, telephone number, messages, images, documents, order information, and other information contained in your communication.

WhatsApp is operated by a third party and may process information according to its own privacy policy and terms.

We recommend that you avoid sending sensitive personal information through WhatsApp unless it is necessary for your transaction or communication with us.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functions, remember preferences, support shopping cart functionality, analyze website traffic, and improve website performance.

Cookies may be used by:

WordPress
WooCommerce
Google Analytics
PayPal
Other website plugins or services that we may use

Some cookies are necessary for the website and shopping functionality to operate properly, while others may be used for analytics or third-party services.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping cart, checkout, login, or payment features.

9. Sharing Your Information

We do not sell or rent your personal information.

We may share personal information when reasonably necessary with trusted third parties and service providers, including:

WooCommerce and website service providers
Payment providers such as PayPal
Shipping and courier companies
Customs authorities
Plant quarantine and phytosanitary authorities
Government agencies and regulatory authorities
Website analytics providers such as Google Analytics
Website hosting and technical service providers
Communication platforms such as WhatsApp
Other service providers necessary to operate our business

For international orders, certain customer information may need to be provided to shipping companies, customs authorities, quarantine authorities, or other relevant authorities in order to legally process and deliver a shipment.

We aim to share only information that is reasonably necessary for the relevant purpose.

10. International Orders and Export Documentation

Because Induare Agro serves customers internationally, we may need to process personal information for international shipping and export-related purposes.

Depending on the destination country and product, information may be required for:

Shipping labels
Commercial invoices
Customs documentation
Phytosanitary certificates
Export documentation
Import-related documentation
Quarantine requirements
Courier and logistics processing

Information provided for these purposes may be shared with relevant shipping companies, government authorities, customs authorities, quarantine authorities, and other parties involved in the shipment.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure.

Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security of information transmitted through the internet.

12. Data Retention

For WooCommerce orders and customer accounts, certain information may be retained for specific periods according to our website’s data retention settings, business requirements, and applicable legal or regulatory obligations.

This may include retaining information for:

Order fulfillment
Customer service
Accounting and financial records
Shipping and export documentation
Legal and regulatory compliance
Dispute resolution
Fraud prevention
Business record-keeping

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business record-retention requirements.

13. Your Privacy Rights

Depending on your country of residence and applicable laws, you may have certain rights regarding your personal information.

These rights may include:

Requesting access to personal information we hold about you
Requesting correction of inaccurate information
Requesting deletion of certain personal information
Requesting information about how your information is processed
Objecting to certain types of processing
Withdrawing consent where processing is based on consent
Requesting restriction of certain processing activities

Some requests may be subject to applicable legal, regulatory, or contractual requirements.

To exercise an applicable privacy right, please contact us using the contact information provided below.

14. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including PayPal, WhatsApp, shipping companies, social media platforms, and other external websites.

Induare Agro does not control and is not responsible for the privacy practices, security, or content of third-party websites and services.

We encourage you to review the privacy policies and terms of any third-party service you use.

15. Children’s Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to remove the information where appropriate.

16. International Data Transfers

Because we serve customers in different countries, personal information may be transferred or processed between Indonesia and other countries where our service providers, payment providers, shipping partners, or other business partners operate.

Where required by applicable law, we will take reasonable measures to ensure that personal information is handled appropriately.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Induare Agro
Website: https://induareagro.com
Email: induareagro@gmail.com
Whatsapp: +6285723719802
Location: Indonesia

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.

Induare Agro is committed to respecting customer privacy and handling personal information responsibly while providing plants, seeds, tissue culture products, and other agricultural products to customers in Indonesia and internationally.